Do you ever just want your life to be simpler? As addicted as you are to all your devices, wouldn’t it be easier if they all came together in one experience so you didn’t have to play phone – or tablet – or smart watch fumble?
With so many channels on top of so many devices, we also need to decide which way to reach people or be reached. Phone? IM? Tweet? Facebook? LinkedIn? Email? Wouldn’t you like the freedom to set your own policy, within of course the policies put in place at your workplace to also protect the business and keep communications flowing and secure.
It’s possible now – it really is – and without a huge amount of complexity and expense.
With a “one number” approach, enterprise road warriors, busy entrepreneurs, teleworkers or office-based employees can always be in touch with a single business line for customers or making everybody’s experience simply easier.
Deploy a one number business line mobility software solution over your existing communications platform (without ripping it out!) and instantly empower every employee a single number, extending for years the life of on-premise “telephone systems,” while delivering the ultimate in mobility regardless of the device type. Users need only download a mobile app, while the IT team attaches each individual and device to the current directory.
All this leverages the cloud, and “MCaaS” – mobile communications as a service. With a powerful cloud, individual applications can be accessed easily to complement and enhance existing systems, which are still working well – reliably – and affordably.
MCaaS solutions from Nuvia includes voice and video calling, voicemail, visual voicemail and voice mail transcription services, Meet Me conferencing, Business Continuity Planning and One Number Business Line Mobilit. The One Number Business Line Mobility solution enables premises-based PBX users the ability to expand the reach of the business line to an IP connected smartphone anywhere in the world.
Nuvia’s Nteract smartphone and tablet apps allows employees to make and receive voice and video calls as if they were sitting at their desk. With one number that can reach both desk and mobile phones, employees can now become mobile-enabled both in and out of the office.
What’s more – when used in conjunction with WiFi hotspots, roaming and long distance charges can also be significantly reduced – with savings easily covering the cost of adding the One Number solution to the mix.
Let it Snow, Let it Snow
This morning I was commenting to my wife how cold it was here in Dallas – barely 30 degrees. I sort of chuckled after I said it as I recalled a conversation with my co-worker, Greg, the prior day. Greg lives in Boston and has been shoveling his way out of 40 plus inches of snow for the last seven days, pretty close to what he normally gets all winter!
Besides being impressed by Greg’s pictures of the twenty foot high piles of snow, I started to consider how impressive it was that Greg was never really absent from work – in fact when I called I didn’t even know he was trapped at home, I was just calling his office number.
Like every GENBAND employee, Greg was connected to our Nuvia Cloud UC so he can really work from anywhere. He was receiving and making calls on his PC client and Android mobile client; replying to IMs and setting up collaboration sessions just as he would in the office. Since I’m on the road most days, I do the same from hotel rooms or even from the car – anywhere there is a broadband connection.
Frankly, I have become pretty used to having my UC services going where I go. However, I then started to think about articles I have read where naysayers suggest that UC has been held back by a lack of “compelling” business cases for the technology investment. I started to wonder if any of these industry “experts” has ever shoveled snow?
Greg is living proof of the RoI for Cloud UC. In the past seven days he has worked from home twice and never missed a call or meeting – he was completely connected. That is 16 plus hours of productivity proof or 40% of his work week proof. In fact, if you assume the average hosted UC line is say $30 a month or $360 a year then any employee making $22.50 per hour or more during those 16 hours justifies the cost of the whole solution. That doesn’t count the day to day value or the value for road warriors like me or the value to enable telecommuting for child care emergencies and countless other scenarios.
Photo courtesy Greg Zweig.
Now, I’m sure someone is reading this thinking “Andy you don’t need UC to stay connected on a snow day…everyone has a mobile phone…” Indeed that might be true for a knowledge workers like me but we should remember that knowledge workers are just one segment of the workforce.
If your job is to manage patient appointments at a medical facility or manage student admissions at a university or provide support for a tech company, you are not going to use your personal cell phone to call patients, applicants or customers. You don’t want your personal caller ID exposed to those clients. While many knowledge workers get their mobile phone subsidized by their employers, most employees’ mobile phones are truly a personal device. When these employees are away from the office, they are disconnected from work; their productivity will drop significantly or even make it impossible to do their tasks.
So the next time someone asks you to prove the value of a Cloud UC solution, just pull up a picture of snow storm or a hail storm or a hurricane warning and ask them to do the math on a single day of lost productivity in their business. It’s any easy business case. So Greg might not want any more snow but I think it is great for business…